IT Infrastructure Implementation and Management
Today's IT infrastructure is a mixed bag of implementation that spans from on-premise hardware implementation to cloud services with a vast portfolio of technologies with its strengths and weaknesses.
PragICTS provides design, implementation, management, and support services on the IT infrastructure, including servers, storage, and network components including the cloud for constant performance, security, scalability, and availability.01.
Network Implementation and Management
A well-designed, implemented, and managed network will provide a constant seamless experience, performance, and security to its users.
PragICTS provides design, implementation, management, and support services on network infrastructure, including routers, switches, firewalls, and other network devices including software options and functionality across cloud services (Secure Access Service Edge (SASE) stack).02.
Server Implementation and Management
Servers provide centralized computing resources (storage, process, networking, security, etc.) to the corporates.
PragICTS provides design, implementation, management, and support services on IT/rack servers on both Linux variants and Microsoft Windows Servers and their related components including OS and server software.03.
Data Storage Implementation and Management
Data storage refers to methods and technologies that capture and retain digital information.
PragICTS provides design, implementation, management, and support of services on storage solutions including SAN (Storage Area Network), NAS (Network-Attached Storage) systems, and cloud options (Egnyte, etc.) for throughput, scale, and high availability.04.
Data Backup and Recovery
The purpose of the backup is to create a copy of data that can be recovered in the event of a primary data failure. Primary data failures can be the result of hardware or software failure, data corruption, or a human-caused event, such as a malicious attack (virus or malware), or accidental deletion of data. Backup copies allow data to be restored from an earlier point in time to help the business recover from an unplanned event.
Storing the copy of the data on a separate medium is critical to protect against primary data loss or corruption. This additional medium can be as simple as an external drive or USB stick, or something more substantial, such as a disk storage system, cloud storage container, or tape drive. The alternate medium can be in the same location as the primary data or at a remote location. The possibility of weather-related events may justify having copies of data at remote locations.
PragICTS provides design, implementation, management, and support services on data backup and disaster recovery solutions to ensure that data is protected, secured, and available. We bring forth tools, standards, processes, and automation to enable a consistent and seamless implementation.05.
Patch management is the process of applying updates to software, drivers, and firmware to protect against vulnerabilities. Effective patch management also helps ensure the best operating performance of systems, boosting productivity. PragICTS provides services for the effective management and application of patches through the process, centralized monitoring, and automation.
System Monitoring and Performance Tuning IT is essential for the effective operation of any business. There are no workarounds. Downtime is non-affordable. This requires real-time monitoring of the complete landscape with parameterized alerts to ensure an always available and quality IT infrastructure.
PragICTS provides the Sentinel Platform (www.sentinel.pragicts.com) for the centralized real-time monitoring of the complete IT infrastructure to enable preventive maintenance and minimize and eliminate downtime.06.
IT Support (L1, L2, L3)
In its simplest form, IT support is about offering assistance to employees and the wider organization for technology-related issues. Its purpose is to provide users with answers to problems they may be experiencing. In a business environment, IT support can also encompass the setup, installation, and configuration of equipment, plus much more. Business IT support is more than fixing problems and answering questions. IT support services include optimizing network performance and securing against cyberattacks. With IT support and services, an organization can realize the full potential of its network and follow best practices for securing its digital assets.
PragICTS provides IT support services (L1, L2, and L3) for constant quality IT operations through best practices, automation, standards, tools, knowledge base, expertise, etc.07.
User Account Management
Though user management has been around for a long time now, especially within the IAM (Identity Access Management) and ITAM (IT Asset Management) space, it has assumed new importance with the introduction of cloud-based subscriptions. Recent trends show that there is a sure shift to cloud-based IAM, granting administrators greater access and control over digital assets management.
PragICTS provides design, implementation, management, and support of user accounts, policies, permissions, and access control to secure IT systems access and control.08.
IT Asset Management (ITAM)
IT asset management (also known as ITAM) is the process of ensuring an organization's assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it's making sure that the valuable items, tangible and intangible, in your organization, are tracked and being used.
PragICTS provides design, implementation, management, and support services for a comprehensive and holistic implementation of ITAM.09.
Capacity Planning & Future Proofing
The IT capacity plan defines the resources necessary to meet the organization's service requirements. Without capacity planning, organizations face performance problems, unnecessary hardware expenditures, and user dissatisfaction.
PragICTS provides services on strategy, implementation, management, and support for IT capacity planning in line with business objectives and planning to ensure an optimum and quality implementation and management of IT.10.
IT security encompasses all the planning, measures, and controls used to protect the entire IT landscape. There are three classic goals of IT protection: To sustainably maintain the confidentiality of information, the integrity of information and systems, as well as the availability of information and systems.
PragICTS provides services on the design, implementation, management, and support of holistic security at both macro and micro levels across all surfaces, platforms, and devices for secure operations.11.
Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements.
PragICTS provides services on the design, implementation, management, and support of ITIL.12.
Security Information and Event Management (SIEM)
Security information and event management (SIEM) technology supports threat detection, compliance, and security incident management through the collection and analysis (both near real-time and historical) of security events, as well as a wide variety of other event and contextual data sources. The core capabilities are a broad scope of log event collection and management, the ability to analyze log events and other data across disparate sources, and operational capabilities (such as incident management, dashboards, and reporting).
PragICTS provides SEIM services on design, implementation, management, and support.13.
Identity and Access Management (IAM)
Identity management (IdM), also known as identity and access management (IAM or IdAM), is a framework of policies and technologies to ensure that the right users (that are part of the ecosystem connected to or within an enterprise) have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and data management. Identity and access management systems not only identify, authenticate, and control access for individuals who will be utilizing IT resources but also the hardware and applications employees need to access.
PragICTS provides IAM services on design, implementation, management, and support.14.
Security Policy Development
Today's IT environment is complex and full of technologies from divergent sources. Effective and meaningful security cannot be implemented as an ad-hoc or coincidental approach. These need to be defined and articulated as a cohesive initiative with a policy framework that touches upon policies on Change Management, Equipment Disposal, Mobile Device (BYOD), Network Distribution, Remote Access, Router and Switch Security, Server Security, Software Installation, Software Licensing, System Account Configuration, Vulnerability Management, Wireless Configuration, Workstation Configuration, etc.
PragICTS provides services to define, implement, manage, and support the constant upkeep of IT/security policies for the effective well-being of corporate IT.15.
Penetration testing (pen testing) is an authorized simulated attack performed on a computer system to evaluate its security. Penetration testers use the same tools, techniques, and processes as attackers to find and demonstrate the business impacts of weaknesses in a system. Penetration tests usually simulate a variety of attacks that could threaten a business. They can examine whether a system is robust enough to withstand attacks from authenticated and unauthenticated positions, as well as a range of system roles. With the right scope, a pen test can dive into any aspect of a system.
PragICTS provides comprehensive services for the execution of controlled, ethical hacking tests for the identification of vulnerabilities and weaknesses in an organization's systems and networks.16.
Security orchestration, automation and response (SOAR)
Security orchestration, automation, and response (SOAR) is a group of cybersecurity technologies that allow organizations to respond to some incidents automatically. It collects inputs monitored by the security operations team such as alerts from the SIEM (Security Information and Event Management) system, TIP (Threat Intelligence Platform), and other security technologies, and helps define, prioritize, and drive standardized incident response activities. Organizations use SOAR platforms to improve the efficiency of physical and digital security operations.SOAR enables administrators to handle security alerts without the need for manual intervention. When the network tool detects a security event, depending on its nature, SOAR can raise an alert to the administrator or take some other action.
PragICTS provides comprehensive services on SOAR for effective management security.17.
Endpoint security or endpoint protection is an approach to the protection of computer networks that are remotely bridged to client devices. The connection of endpoint devices such as laptops, tablets, mobile phones, Internet-of-things devices, and other wireless devices to corporate networks creates attack paths for security threats. Endpoint security attempts to ensure that such devices follow a definite level of compliance with standards. The endpoint security space has evolved during the 2010s away from limited antivirus software and into a more advanced, comprehensive defense. This includes next-generation antivirus, threat detection, investigation, and response, device management, data leak protection (DLP), and other considerations to face evolving threats. Securing individual devices, such as computers, smartphones, and IoT devices, from malware and other security threats.
PragICTS provides services for the effective protection of Endpoint Devices through the cohesive implementation, management, and support through the deployment of global tier 1 products in this category.18.
IT automation is the process of creating software and systems to replace repeatable processes and reduce manual intervention. It accelerates the delivery of IT infrastructure and applications by automating manual processes that previously required a human touch. This reduces errors and enhances throughput.
PragICTS provides services to design, implement, manage, and support automation across the entire landscape. (https://automation.pragicts.com)19.
Microsoft Systems Center Configuration Manager (MSCCM)
Microsoft System Center Configuration Manager (SCCM) is a comprehensive management solution from Microsoft designed for deploying, managing, and securing devices and applications across the entire IT landscape. Functions include20.
SCCM provides a centralized console for managing various aspects of IT infrastructure, including servers, desktops, laptops, and mobile devices. This centralization streamlines administrative tasks and simplifies the management of a large number of devices.21.
SCCM facilitates automated software deployment and updates. IT administrators can deploy applications and updates to devices across the organization without requiring manual intervention on each machine, saving time and reducing errors.22.
Operating System Deployment (OSD)
OSD in SCCM allows for the automated deployment of operating systems to new or existing devices. This is particularly useful for large-scale deployments, system upgrades, or when provisioning new hardware.23.
SCCM helps in managing and deploying patches and updates to ensure that software and operating systems are up-to-date and secure. It allows administrators to schedule and automate patch deployment across the organization.24.
SCCM provides detailed hardware and software inventory capabilities. IT administrators can gather information about the hardware and software configurations of devices in the network, aiding in better asset management and compliance tracking.25.
SCCM includes features for endpoint protection, allowing administrators to deploy and manage antimalware policies across the organization. It helps in safeguarding devices from malicious software and threats.26.
Role-based access control in SCCM enables administrators to assign specific roles and permissions to users based on their responsibilities. This enhances security and ensures that only authorized personnel have access to sensitive tasks and data.27.
Reporting and Compliance
SCCM offers robust reporting capabilities, allowing administrators to generate reports on various aspects of the IT environment, such as software compliance, hardware inventory, and deployment status. These reports aid in decision-making and compliance monitoring.28.
Integration with Active Directory
SCCM seamlessly integrates with Microsoft Active Directory, leveraging its organizational structure for simplified device management and user authentication.29.
SCCM includes power management features that enable organizations to implement power-saving policies for devices. This can help reduce energy consumption and contribute to cost savings.30.
SCCM supports application virtualization technologies, allowing for the creation and deployment of virtualized applications, reducing conflicts between applications, and providing more flexibility in software deployment.31.
Mobile Device Management (MDM)
SCCM integrates with Microsoft Intune to provide MDM capabilities. This allows organizations to manage and secure mobile devices, ensuring consistency in device configuration and compliance.
PragICTS provides design, implementation, management, and support for the Microsoft System Center Configuration Manager (SCCM) platform.32.